FAQ about the CodeRED System and its use

What is CodeRED and why is it important to me?

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive emergency notifications. Only authorized officials have administrative access to the CodeRED system.

When will CodeRED be used?

Messages regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include emergency situations and critical community alerts. Examples include extreme weather events, extended power outages, wildfire, evacuations etc.

Does the CodeRED system replace other systems that are currently used to provide time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.

Do I need to sign up to receive CodeRED notifications?

Yes. The home page of the District of Lakeland's website, (www.lakeland521.ca ) has a link to the CodeRED Enrollment page where you can register online.

If you do not have computer/internet access:

  • You can drop by the Wapiti Regional Library (Christopher Lake) located in the District Office at 48 Main St W, Christopher Lake Wednesdays 1-7:00pm, Thursdays 1-7:00pm, Saturdays 10:00am-2:00pm or call the District office at 306.982.2010. They will help you register on line using their computers.

  • Print off a 'printable copy' of the enrolment form and take it or mail it to the District Office PO Box 27, Christopher Lake, SK S0J 0N0.

  • you can call 306.982.2010 to complete your registration over the telephone
I have a business located in the District of Lakeland, can I arrange to have CodeRED contact my business?

Yes. Fill out the CodeRED registration form but be sure to select the "This address is business" option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.

Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.

How will I recognize a CodeRED message?

A CodeRED Emergency message will have a caller ID of 866-419-5000. We suggest you program this number in your cell phone as a "new contact" and use "CodeRED Emergency" as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.

What should I do if I receive a CodeRED message?

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.

I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

What happens if the line is busy?

If the line is busy, CodeRED will try two more times to connect.

What circumstances might prevent a message from being delivered to me?
  • If your contact information has changed and you have not registered your new information.

  • If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.

  • If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.

The District of Lakeland will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.

Is there a mobile app for CodeRED?

Yes. The CodeRED Mobile Alert app can be downloaded for free on Google Play and iTunes. It provides advanced, real-time, hyperlocal alerts to subscribers within the reach of a given location generated by public safety officials across the United States and Canada. The CodeRED Weather Warning Mobile Alert app, does NOT work in Canada. The CodeRED Weather Warning add-on is an additional $4.99 per year but is NOT recommended for purchase for use in Canada.